2022 Rx Customer Survey

Plan Option A and Option B (PPO) Participants

Survey Open from Oct 1 – 31, 2022 

One of the JHMB’s core missions is to manage and maintain the highest quality health benefits possible on behalf of active and retired employees. From time to time, we reach out to you (as plan participants) to help us understand and manage the service you receive from our benefits vendors. 

For the past four years, we conducted a customer service survey for our prescription drug program and received valuable feedback from hundreds of our plan participants. Your feedback was essential in helping us identify and improve gaps in service. Now it’s time to assess our progress over this past year. 

Have You Used Elixir Within the Last 12 Months?

If you have used your Elixir prescription drug benefits within the last year, we ask that you take a moment to answer 9 simple questions to help us assess and improve your customer experience. The survey asks brief questions regarding the following aspects of the prescription drug program: 

  • – Retail Pharmacy – Rite Aid | Walgreens | CVS | Costco 
  • – Specialty Pharmacy – Elixir Specialty 
  • – Elixir Website and Member Portal 
  • – Elixir Overall Customer Service 

This is your chance to provide feedback on the services you’ve received from Elixir and its partners over the last year. You may also add written comments to provide more details regarding your experience(s). 

Take the Survey & Enter to Win a $50 Gift Card

You may complete the survey either using the paper survey enclosed in your open enrollment packet or online at the link below. If you wish to enter into a raffle for a $50 Visa Gift Card, please provide your employee/retiree ID number when you complete the survey. It will help us identify you if you win the raffle.

We look forward to your feedback and thank you for helping us manage the highest quality benefits for you and your family.

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