How to Use Your Insurance Card
Your key to healthcare benefits.
Using Your Card
Your insurance card is more than just a piece of paper or plastic—it’s your key to accessing the healthcare benefits you’re entitled to as a District employee, retiree, or dependent. This page will guide you through the essentials of using your insurance card effectively, whether you have a physical cardstock or laminated ID card, or a printable digital version.
Note: the location of the information on your ID card varies depending on your health care plan.
Member ID:
Your unique identification number. Always keep it confidential.
Group Number:
This number identifies your specific benefits plan.
Provider Name/Network:
Indicates the name of your PCP or network of providers.
What Your Card Looks Like
Explore all of your potential plan benefits below to find information about the employee benefits and wellness programs described in the Benefits Information Guide and Plan Booklet. Your specific benefits are determined by the plan(s) chosen during enrollment, which can be found in your personal plan documents and insurance booklets.
How to Read Your Card
Front Side
The front of your card contains your Member ID, Group Number, and Provider Network.
Back Side
Flip the card to find emergency contact numbers and prescription benefits (if available).
Using Your Card for Medical Services
At the Doctor’s Office
- Check In: Present your card at the reception.
- Verification: The office will verify your coverage.
- Payment: Co-payments are made at this time, if applicable.
At the Hospital
- Admission: Show your card at the admissions desk.
- Verification: Your coverage will be verified.
- Billing: Any required payments or co-payments will be processed.
Specialist Visits
- Referral: Some plans require a referral from your primary care physician.
- Appointment: Schedule your visit and present your card upon arrival.
Using Your Card for Prescription Services
At the Pharmacy
- Prescription: Hand over your prescription to the pharmacist.
- Card Presentation: Show your insurance card.
- Payment: Pay any applicable co-payments.
Mail-Order Prescriptions
- Order: Place your order online or via phone.
- Verification: Provide your Member ID and Group Number.
- Delivery: Your medications will be delivered to your doorstep.
Frequently Asked Questions
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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nunc volutpat ante vel fermentum ullamcorper. Nunc ultrices lorem nibh, id commodo erat ullamcorper eu. Nunc erat odio, sollicitudin vel ornare eget, fermentum eget neque. Duis finibus ex urna, et laoreet leo efficitur non. Ut neque metus, vestibulum vitae congue dictum, pellentesque et enim.
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