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Helpful Information on Drug Shortages for Members on Plan A and Plan B



Drug shortages are identified from time to time due to manufacturing issues, increased demand, and/or supply chain disruptions. In the event of a drug shortage, you may or may not be affected, depending on the availability of alternative medications and the specific supply situation in your area.  

If you are unable to obtain your normal supply, your options include:

  1. Reaching out to your prescribing doctor and/or pharmacist to discuss alternatives.
  2. Obtaining a smaller amount of the medication, and then returning to the same pharmacy later to obtain the remainder. If you do obtain a smaller amount, you should not have to pay your copay a second time. Call Elixir to resolve any issues with your copay.
  3. Trying a different pharmacy. Each pharmacy may have different amounts of inventory on hand. Call the pharmacy in advance to make sure it is in stock. Text messages from your pharmacy claiming that your medication is ready may not be accurate if the item is not in stock.

For additional assistance, please do not hesitate to contact Elixir Customer Care at 833-640-2849, 24 hours a day, seven days a week.

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